Terms & Conditions

Order Confirmation

Orders will be checked, processed and confirmed. You must verify that all the details on the confirmation are correct and that our service meets your requirements.

Payment

You will receive an invoice by email. Once full payment has been made your order will be processed, unless alternative terms have been agreed in advance. We currently accept bacnk transfers, PayPal, and all major credit cards (subject to 3% transaction fee)

Loss or Damage

Branded USB Power are not responsible for any loss or damage from any cause whatsoever in respect of any article entrusted to us for any purpose whatsoever. Customers should be aware that carriers cannot always guarantee delivery by a certain time.

Supplied Artwork

Branded USB Power will endeavour to match colour to any proofs supplied, but do not accept responsibility for colour correcting any files or scans supplied to us as RIP ready. An additional charge will be made for colour correction. Artwork should be supplied in accordance with the supplied technical specifications.

Variations

Please allow a 10% variation between the mock up and the actual product, this can include slight changes to the shape, colour and artwork printing.

Returns

Once your products have been printed, no further modifications or additions can be made to the logo – please make sure that you examine and proofread all the samples before you approve. No returns or refunds are offered on customised merchandise. All products carry warranty against manufacturing defects. In the event of a complaint, all relevant work must be returned to Branded USB Power within 14 days with a written explanation of the reason for return. No responsibility for errors will be considered by Branded USB Power unless a written order was originally supplied. Goods must be returned in their original packaging.

Cancellation

Cancellation can only be made before an order proceeds to printing.

Storage

Goods will be stored in our factory in China or our office in the UK for up to 3 months. Unless agreed in advance and confirmed in writing, Branded USB Power reserve the right to dispose of such goods after this period has expired.

None of the above affects your statutory rights as a consumer.